Shaping the next era of CX with AI-driven digital transformation

Automation, AI and next-gen connectivity are redefining customer experience (CX) driving hyper-personalization, predictive engagement, and seamless digital journeys. This panel will explore how operators can harness digital transformation to exceed customer expectations and unlock new business models.

Moderator: Ari Banerjee, CSO, Netcracker Technology
Glenn Katz, CCO, Telesat
Hani Elmalky, VP Architecture, Google Fiber
Emil Liedtke, Senior Director of Product Management, T-Mobile