Redefining Customer Interactions: Embracing AI to Enhance Engagement: Tony Poulos, Gil Rosen and Gilbert O. Gaw

06 Nov 2024

Trust in Technology: Explore how AI is shaping customer perceptions and the balance between trust in technology versus human touchpoint
Brand Loyalty in the AI Era: Uncover the impact of AI-driven services on customer loyalty, brand reputation, and long-term engagement
The AI-Enhanced Engagement Framework: Understand how to effectively integrate AI across customer service touchpoints to drive operational excellence and elevate customer experience

Gil Rosen

CMO

Amdocs

Tony Poulos

Industry Insights Advisor

TM Forum

Gilbert O. Gaw

First VP, Head of IT and Transformation Office

PLDT